February freeze panel failures across Loop 306
When a cold snap hits San Angelo and half the panels in South San Angelo trip at once, your phone rings nonstop from 6am until dark. A homeowner near Twin Buttes Reservoir calls at 7:15am while you are resetting a breaker in the Bluffs. By the time you finish that job and check voicemail at noon, three callers have already hired someone else. Narlo answers that Twin Buttes call in 10 seconds via SMS, asks whether it is partial power loss or total outage, and books the diagnostic into your CRM while you finish the Bluffs panel. The customer in South San Angelo who called during lunch gets a reply before you leave the job site. When you check Jobber at 2pm, four freeze-related service calls are queued with address, breaker-box location, and whether AEP Texas reported an outage in their area. You drive from one job to the next without losing the callers who would have moved on by the time you returned their call.