I-30 and Highway 360 service radius kills callback speed
A three-truck shop covering Arlington runs into I-30 congestion between Pantego and Mansfield, then Highway 360 backups from Six Flags to Kennedale. You finish a water-heater swap in South Arlington at 4pm, pull the next ticket, and realize the slab-leak diagnosis in Hurst is 40 minutes away in traffic. The missed call that came in at 3:15pm from a homeowner in East Arlington with no hot water sat in voicemail for two hours because your lead tech was under a house and your other guy was stuck on I-20 near Kennedale. By the time you call back, the homeowner already booked the shop that texted within five minutes. Narlo replies to that East Arlington call in 10 seconds, qualifies whether it is a pilot-light relight or a full tank replacement, and books the job into your CRM with the address and callback number loaded. You see the ticket when you surface, route the closest truck, and the job is yours.