Sun City hail-claim surge overwhelms single-dispatcher shops
When a hail event rips through Sun City or Berry Creek, a two-truck Georgetown shop can field 60 calls in 48 hours. Your dispatcher is on the phone with an adjuster in Crystal Falls-Georgetown while three voicemails stack up from Wolf Ranch. By the time you call back, those homeowners have booked with a Round Rock crew or a Liberty Hill shop that answered first. Narlo replies to every missed call within 10 seconds, qualifies whether the claim is fresh or if the homeowner has already filed with their carrier, and books the inspection into your CRM before you finish the current job. The SMS reads like your office, not a chatbot, so the homeowner in Sun City Neighborhood One believes they reached your actual dispatcher.